PALMONAS, the renowned demi-fine jewelry brand, recently hosted a unique one-on-one feedback session led by co-founder and acclaimed actor Shraddha Kapoor. In a refreshing twist, Shraddha joined the session not as a co-founder but as a customer service representative, genuinely engaging with customers to gather honest feedback.

During the one-on-one session, Shraddha Kapoor interacted with customers, addressing their queries and listening to their valuable insights. One customer suggested transforming the 'Jatpat Necklace' into a bracelet, a creative feedback that was applauded by Shraddha Kapoor. This initiative not only showcased Shraddha's dedication to the brand but also emphasized PALMONA'S commitment to customer satisfaction and continuous improvement.

View this post on Instagram

A post shared by PALMONAS (@palmonas_official)

'We believe in creating meaningful connections with our customers, and this session was a testament to that philosophy,' said Pallavi Mohadikar, co-founder of PALMONAS. 'Having Shraddha take on the role of a customer service representative allowed us to gain a deeper understanding of our customers' needs and preferences.'

PALMONAS, founded by Pallavi Mohadikar and Amol Patwari, has been making waves in the jewelry industry with its innovative use of materials. The brand's exquisite pieces are crafted from surgical-grade stainless steel plated with 18K gold tone and sterling silver plated with gold vermeil, featuring a 2.5-micron thick layer of 18K gold.

PALMONAS currently operates five stores in Pune and has ambitious plans to expand further with new store openings slated for 2025. This expansion aligns with the brand's vision of making high-quality, demi-fine jewelry accessible to a broader audience.