| Why we should feel sorry for tech support people: A woman called the Canon help desk with a problem with her printer. The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine." Tech Support: "OK Bob, let`s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter `P` to bring up the Program Manager." Customer: "I don`t have a `P`." Tech Support: "On your keyboard, Bob." Customer: "What do you mean?" Tech Support: "`P` on your keyboard, Bob." Customer: "I`m not going to do that!" Customer: "Can you copy the Internet for me on this diskette?" I work for a local ISP. Frequently we receive phone calls that start something like this: Customer: "Hi. Is this the Internet?" Customer: "So that`ll get me connected to the Internet, right?" Tech Support: "Yeah." Customer: "And that`s the latest version of the Internet, right?" Tech Support: "Uhh...uh...uh...yeah." |