Why we should feel sorry for tech support people:
A woman called the Canon help desk with a problem with her printer. The tech asked her if she was "running it under Windows."
The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."


Tech Support: "OK Bob, let`s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter `P` to bring up the Program Manager."
Customer: "I don`t have a `P`."
Tech Support: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech Support: "`P` on your keyboard, Bob."
Customer: "I`m not going to do that!"


Customer: "Can you copy the Internet for me on this diskette?"

I work for a local ISP. Frequently we receive phone calls that start something like this:
Customer: "Hi. Is this the Internet?"

Customer: "So that`ll get me connected to the Internet, right?"
Tech Support: "Yeah."
Customer: "And that`s the latest version of the Internet, right?"
Tech Support: "Uhh...uh...uh...yeah."

Jill called the Canon help desk with a problem with her printer.
Tech Support: "Are you running it under Windows." Jill: "No, my desk is next to the door. But that`s a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."

Tech Support: "OK, let`s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter `P` to bring up the Program Manager.",
Jill: "I don`t have a `P`."
Tech Support: "On your keyboard.",
Jill: "What do you mean?"
Tech Support: "`P` on your keyboard."
Jill: "I`m not going to do that!"